Measuring performance of Hospitals at Qatar Research Paper

Measuring performance of Hospitals at Qatar - Research Paper Example Two modes of analysis have been performed namely quantitative and qualitative. A total of 40 respondents have been selected to review the performance of hospitals. The overall performance of hospitals located at Qatar is fair according to the views of patients having different country origin. The service quality of these hospitals have been measured on 8 dimensions, therefore, there are many areas for improvement for these hospitals. The important recommendation includes that hospitals should hire expert medical staff that could better treat their patients and care for them. Medical staff is a critical factor in the success of hospitals as they provide the core services to its customers. Introduction Background of the Project The aim of the project is to review the performance of hospitals located at Qatar, and to measure its performance on the basis of 8 dimensions. ... arch Question Following are the research question which will be answered through the research conducted: Are patients satisfied with overall performance and services provided by hospitals? What is the impact of reputation of hospitals and medical staffs have on patients and their experience? Does the communication matter between patients and medical and non-medical staff and how is the statement true? Are patients getting value for their money? Research Design Methods for Analysis Qualitative The study will use thematic analysis to analyze responses of descriptive questions. The keywords that are considered for evaluation include price, customer service, staff, and location. The frequency of appearance of these keywords are presented in a tabular format indicating the ranking of keywords related to additional suggestions that respondents have made for further improving patient service. Quantitative The study examines each of 8 dimensions of patient service at hospitals in Qatar on th e basis of responses collected from individuals belonging to different origins which includes Qatari, Bahraini, Omani, Pakistani, and Indians etc. The study makes the use of cross tabulation to provide the number of responses and their types for each statement under different dimensions of assessments of patient service. In this way, grouping of responses has been possible on the basis of differences in respondents’ background and origin of their country. The results from this analysis have been attached in this report as ‘Appendix B’. Appendix A is the survey questionnaire. Logic for Data Collection Medium Questionnaires have been used as the data collection medium which is relatively quicker to gather information from respondents than the other modes of data collection. The data can